Our Core Values

What shapes us

Client Value Creation – Our customers define us- We know our business flourishes or dies because of our customers. Therefore, we are fully dedicated to meeting our commitments to them. We believe strongly in fostering relationships based on trust and transparency, enabling clients by creating long-term relationships, being responsive and relevant and consistently delivering value. We use our statistical models to monitor traffic incidents, mechanical failures and customer service issues to verify that our customers have a great experience. Whenever we are involved in planning a trip along with the customer, we routinely Suggest cost saving ideas that can be implemented without hurting customer service.

Safety – Safety is always taken seriously. In addition, we use rigorous screening techniques, including vehicle mechanical checks, drug/alcohol screening, criminal background check, personality testing, and medical review. Safety is not limited to the highway; we also utilize extensive safety systems for our maintenance and office environments.

Performance – We strive for continuous improvement, which demands and rewards exemplary results. For us, performance is about: Flawless Execution, Accountability for Results, Financial Responsibility, Clear Expectations, and “Smart” Measurement.

Best People – We are passionate about attracting, developing and retaining the best talent for our business. We want to challenge our people, and demonstrate a “can-do” attitude that fosters a collaborative and mutually supportive environment. At Airport Transfers Uganda, we value diversity and unique contributions, which in turn fosters a trusting, open and inclusive environment. We will uphold the highest conduct of ethics in all business practices. We will go to great lengths to retrain and encourage our employees to contribute new ideas to make our company the best service provider and offer the most efficient solutions for our customers.

Stewardship – “Stewardship” means fulfilling our obligation to building a better, stronger and more durable company for future generations. We want to protect Airport Transfers Uganda, as well as meet our commitments to stakeholders, develop our people, and help improve communities and the global environment.